In a time that was very stressful for our family, we found comfort in your facility. We were extremely impressed with everyone in your outstanding rehabilitation unit. It would be impossible for me to name everyone that touched my mom's life during her stay with you. You have an amazing rehab staff that works unbelievable hours, seven days a week, and displays a true concern for their patients. They talked to mom and took a real interest in her past career which made her feel special.
In the months that I had to spend in Naperville, I felt confident that mom's needs were being taken care of and that she was in the best hands possible. There was not a day throughout the week or weekend that someone was not taking care of all of our needs. The entire staff, including the kitchen, dining room, laundry, maintenance and CNAs were all amazing and showed a genuine concern.
Your facility is exceptional, from the minute you walk in the front door. We were always greeted with a friendly smile. I really appreciate the social worker. She was constantly checking on mom and having coffee with her in the mornings. The billing department was very easy to work with and gave great assistance with Medicare and Medicaid.
I feel very fortunate that we found you and were able to provide mom with such an amazing place to spend her days.
We can't thank everyone enough for all of their care and concern. It made such a difference in our lives. Please convey to the staff how much they were appreciated and they will be truly missed.